Refund Policy

Last updated: February 7, 2026

We want you to be satisfied with qwenimage2. This policy explains when refunds are available for credit purchases and subscriptions made at qwenimage2.online. qwenimage2 is a SaaS platform providing access to the open-source qwen-image-2 model and related AI generation services.

Eligibility

• Refund requests must be submitted within 7 days of purchase
• For credit packs, less than 50% of purchased credits must have been used
• For subscriptions, only the most recent billing period is eligible and only if usage is light (we may prorate based on credits consumed)
• Promotional/bonus credits are non‑refundable

Not Eligible

• Significant usage (e.g., the majority of credits consumed) or repeated refund abuse
• Violation of our Terms or Acceptable Use policy
• Dissatisfaction with aesthetic output when the service functioned as intended

How to Request a Refund

Email contact@qwenimage2.online with:

1. Your order number or subscription email
2. Date of purchase
3. Reason for the refund request

We typically respond within 2–3 business days. If approved, refunds are processed within 5–7 business days to the original payment method. Processing times may vary by bank.

Chargebacks

Please contact us before initiating a chargeback—we are happy to help. Unsupported chargebacks may result in account suspension.

Changes

We may update this policy from time to time. Material changes will be posted here. Continued use after changes means you accept the updated policy.

Need to request a refund now? Submit a refund application